The Dalles Auto Repair

Friendly customer service, informed promptly on repair needed and knowledgeable.

AVOID this business. Henry was dishonest and disrespectful with me. Im from out of town and sent my vehicle to their location after a a breakdown because they are AAA certified. Henry told me the very soonest they could even look at it was in six days. I live 3 hours away and was stuck at their location and decided to go to walk to a dealership. Within an hour they MAGICALLY had time to give me a diagnostic. I was shocked when they called me and they said long story short your engine and radiator need to be replaced. When I asked what the estimate was he couldn’t provide an answer or tell me what parts would be needed to make the repair but said he would prepare an estimate. When I returned they charged me 130$. It felt pretty clear to me that they simply wanted to charge me for a diagnostic in the off chance that I decided to use it for trade value. They gave me a wildly inflated estimate of $9,412.22 for parts and labor. The labor broke down to $4,212.00. I don’t know what the hourly rate of a mechanic is but the median dentist in the United States earns about 100$ per hour. Let’s call them equals…. Are you telling me that it’s going to take a mechanic a full work of 40 plus hours to uninstall my engine and radiator and install a new one? I decided to have the vehicle towed to a mechanic near where I live and the diagnostic was thorough with pictures and came in at a price that was $2,500 less than Precision.

Precision Automotive ranks right up there with the very best service I've come across in 50 years of driving. Highly recommend.

I took my car in to be scanned due to a stutter/vibration and engine stalling problem. The mechanics/estimators were extremely professional and I felt they were very knowledgeable.

Where to start? My jeep was giving me some issues on my way home from an all day drive. Not having any tools on me, I was feeling pretty helpless. I got my jeep towed to Precision Automotive, not really expecting much could be done since it was already mid afternoon. Running out of time before I could make the decision of, do I get a rental, or do I get a room? They were able to diagnose my issue and get me on my way! I was fearing the worst, but was quickly showed there are still good people out there that do good things! Thank you very much for all you done today, and I would recommend you to anyone!

I needed new headlights in my 8 year old vehicle. The ease of getting an appointment plus the customer service at Precision is unmatched. The crew got the job done right the first time, and exceeded my expectations. I’m grateful to be confident again driving The Gorge at night. Thank you, Precision! The new LED lights are fantastic!

I had my Mazda CX5 towed to Precision Auto in The Dalles (Oregon) because I couldn't figure out what was causing such a horrible racket. This was on a Friday afternoon and Luke, one of the Service Advisors, told me they were backed up and wouldn't be able to diagnose the problem until Monday or Tuesday. However, thinking it might be something minor, Luke put the Mazda on his lift. He discovered some cables that I had run over had run over, that had wrapped themselves around the drive shaft. He removed the cables, drove the car to make sure it was safe to operate and checked the brakes and blinkers to ensure they worked properly. Before I knew it, I was back on the road, headed for home. Thank you so much, Precision Auto.

Can't say enough about the service they gave. My wife was on her way to visit family out of state when her car broke down and had to have it towed to Precision. With no appointment and needing to order parts for the repair they had her back on the road in record time. All she could talk about was how helpful and friendly they were.

Five Stars ! Great People providing Great service for your car. Thank You Precision Auto ! PK